Customer Story First part Sample-Draft

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Standards-based risk reduction
Automated deprovisioning means ASOS can shut down accounts on the day a person leaves the company. ASOS uses System for Cross-domain Identity Management (SCIM) open-standard provisioning in Azure AD to manage all apps more efficiently with a common data language, so it can apply standards-based automation to disable accounts within hours of an employee’s last day and take human error out of the picture.

“I can sleep a little better at night because I know that we disable every inactive account as quickly as possible,” says Lewis. “With Azure Active Directory, I know it’s done, and it’s done right.”

Lower costs—less monotony
While ASOS chose Azure AD to automate provisioning, it has found a range of other benefits: It dramatically reduced access lag for new hires. It also made it easier for all employees to manage access and get work done with single sign-on. “Our service desk spends much less time setting up users and creating or deleting accounts, which gets our costs down,” says Lewis. “We’ve also automated a really monotonous daily task—sitting there for hours repeatedly filling out user identity details is nobody’s idea of fun.”

Administrators more easily provision and deprovision accounts when they can pull identity data from a single source of truth and remove the complication that comes with managing myriad identities across multiple applications. “If someone gets married and changes their name, we enter it once in Workday and then let it automatically trickle through to every app,” says Lewis.

The easy life
ASOS administrators use rich reporting features in Azure AD to further simplify identity management. Lewis gets an automated email each morning that details all provisioning events from the day before. He uses that visibility to understand what’s happening across the ASOS app landscape as the company continues to scale.

“The great thing is the platform is continually growing,” says Lewis. “Microsoft adds more and more apps to Azure AD every couple of weeks, so we can provide automated, unified access to more tools, making governance much simpler.”

“With Azure, we take a scalable, automated approach to provisioning and deprovisioning,” he adds. “We made our lives easier by adopting Azure Active Directory—we’ve saved time and money, improved the employee experience, and enhanced the security of our entire SaaS ecosystem.”